Lodge Manager required for a game lodge in KZN
OUTPUTS
Meet every guest and ensure they know who is looking after them
Ensuring all organizational requirements around delivering an company guest experience at Mountain Lodge is planned for and executed on a daily basis
Ensure our brand standards are always maintained in all areas that make up the guest experience
Represent the company brand in appearance and behaviour
Create an environment where the company culture is fostered
Innovate new ideas and ways to edge the brand and improve
Ensure that our culture of rewarding and recognizing of staff is followed through all levels of the lodge
Ensure that training & development of staff is coordinated and planned according to your budgets
Ensure that controls and systems are in place to ensure the sustainability of the business as well as conserving our resources
Ensure the company Hospitality DNA is known by all
Relieve for the General Manager when on leave
Hosting
Taking the lead on groups, VIP repeat guests and host all agents and operators
KNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS)
At least 5 years relevant experience in a 5 star operation
Managerial experience
Company Knowledge – specific to the company
Valid unendorsed SA driver’s license essential.
SKILLS REQUIRED 2
MS office knowledge is a requirement
Communication skills – with guests and fellow staff members
Lateral thinking ability
Initiative
Must be able to cope under pressure to meet guests needs
Leadership
Organizational abilities
Honest, have good integrity, proactive and driven person who has career ambitions
Good interpersonal skills
Passion for guest delight
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