Your career is about what you want to be and who you want to be. It’s about bringing your skills, your curiosity and your best true self to your work.
Here, you’ll match your ingenuity with the latest technology to make incredible things.
In Accenture Operations we rethink the way people work and businesses perform by harnessing the power of rich data for decision-making, innovative technology, and advanced machine intelligence.
In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.
Way of working: hybrid;
Office location: Bucharest - Westgate Office Park, Bld. Preciziei 24.
Work schedule: Monday-Friday, 09:00 AM-18:00 PM (flexible).
Type of role: People Lead/Coordinator.
Every day is a process of growth, being responsible of:
- daily supervision of a team e.g., delivery, process, business operations;
- manages the workload of the team, may make work assignments, and has responsibility for developing team members;
- operates as a subject matter expert and may be the escalation point for issue resolution and customer escalations;
- manages effective internal external client relationships within a defined area of responsibility and builds client relationships in the wider group or unit;
- exercises consistent judgment and discretion with work directly related to management policies and the general operations of the business;
- interpret day to day business objectives and prepare execute operational practices work programs;
- perform and or ensure completion of quality review check on outgoing work e.g., proof data entry, correspondence, and other tasks within immediate team to ensure quality, accuracy, and consistency;
- prepare, analyze and interpret complex reports information and formulate conclusions;
- ensure that all of the client responsibilities occur in accordance with the Statement of Work and Service Level Agreement with the client;
- may be accountable for ongoing management of effective client service relationship in one area of the business, by acting as main point of contact for senior client representatives;
- responsible for decisions made by their immediate team and expected to contribute to decisions that involve multiple teams;
- anticipate, identify, and assess complex issues problems.
Skills that make your work successful:
- At least 2 years of work experience in supervising/leading finance teams;
- At least 3 years experience in OTC area as specialist;
- Fluent in Italian and Medium Level in English;
- Data centric data quality focused SLA s advocate;
- Familiar with Workday and/or others popular productivity tools;
- Proactive and innovative able to adapt to fast paced work environment;
- Strong organizational skills;
- Expected to be knowledgeable about the work performed by their immediate team;
- Typically receives direction and feedback from their supervisor on setting priorities or assigning and managing tasks on a weekly basis;
- Expected to provide solutions to problems for your immediate team.
How we truly care:
- Follow a journey of success. Learn, innovate, invest in yourself and make a step forward, closer to your life goals;
- Travel virtually around the globe, working in a diverse and multicultural environment;
- Benefit from health insurance and support from a mental health therapist, to keep your life balanced;
- Have fun while working, participating in internal company events, sports activities and community initiatives;
- Save money doing the things you love, having access to different discounts on products and services;
- If you love vacations, joyful moments and volunteering, (as we do) you have access to travel vouchers, volunteering opportunities and lots of fun alongside Accenture team;
- Enjoy other personalized benefits package, including meal vouchers, public transportation, private pension, life insurance, gym, additional vacation days.
