What is the opportunity?
This is an exciting opportunity to join and help build a new division within the Group. Working alongside the Chief Operating Officer this position will play a key role in the day-to-day smooth running of the team.
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The purpose of this role is to provide Executive Support to the Chief Customer Officer by providing a full secretarial, office administration and support service whilst maintaining confidentiality and discretion at all times.In this role, you will:
- Be responsible for diary Management - effective diary management to ensure that schedules operate efficiently:
- General administration to include; email prioritisation, meeting preparation, transcribing notes and taking dictation & filing management.
- Coordinate extensive travel arrangements and events.
- Handle invoicing, expenses and compliance, manage a range of compliance requirements for the team - including supplier risk register, gift register, GDPR returns, and other requirements as may arise.
What will make you stand out?
A consistent record of excellent organisation and coordination skills along with excellent judgement - demonstrated in prioritising own workload effectively, pre-empting issues and raising appropriately.
Experience of dealing with internal business partners and customers, external parties and senior executives in a professional manner over the phone and in person. Shown ability to work collaboratively with people across all a matrix environment.
A focus on accuracy and attention to detail with the ability to draft documentation on behalf of senior executives, with minimal direction.
Essential Qualifications
There are no specific qualifications or minimum educational requirements needed for this role.
More about the team
A new role on the Group Executive Committee, the Chief Customer Officer (CCO) will be the driving force behind building a customer centric culture at all levels of the organisation. The new CCO division will be responsible for development of a Groupwide Customer Strategy focused on listening to the voice of our customers and putting them at the heart of decision making for the Bank and ensuring that we are actively listening to our customers, advocating for their needs and putting customers first across all divisions within the Group.
Why work with us?
The Bank of Ireland company culture prioritises work life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paidmaternity leave, an innovative fertility and surrogacy policy and working parent supports.
Your wellbeing is important to us, we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!
#ij-hybrid #li-hybrid
Key Competencies
- Customer Focused - Self
- Agile - Self
- Accountable - Self
- One Group, one team - Self
- Manage Risk - Self
Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce. We offer reasonable accommodation at every stage of the application and interview process. If you require assistance, please contact recruitdirect@boi.com.
